Hey, how can we help?

Yes, Calination is a marketplace for both pre-loved and new items. We offer an eco-friendly and budget-friendly shopping experience for calisthenics costumes. All items are clearly labeled as new or pre-loved. If you have any questions, please contact the seller.

Our sellers are encouraged to provide accurate descriptions, images, and condition details. Carefully review the item's information and any available seller ratings or reviews before buying. If you have questions, contact the seller directly.

We accept Visa, Mastercard credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Calination is very much like Depop or Vinted, when you buy multiple products these may be from different sellers so they will each need to cover the cost of shipping for their products. However, if you're buying multiple items from the same seller, they may be able to offer a reduced shipping rate for your entire order.

Delivery times vary slightly between sellers. You can find estimated delivery times in the product descriptions and tracking information in your order confirmation. If you have any issues, please contact us for assistance with your specific order.

Directly through the listing: Simply click the ‘Message Seller’ button on the listing page and fill out the contact form. It’s the quickest way to reach out about a specific item.

Meet Our Community: Visit our Meet Our Community page to get to connect effortlessly!

For any other enquiries, you can contact Calination for general questions or assistance at hello@calination.com.au

Returns for change of mind are at the seller's discretion.

If a product doesn't match its description, is faulty, or significantly differs from what was advertised, we suggest reaching out to the seller to explore potential solutions.

Please be aware that Calination does not assume responsibility for dispute resolution. However, in case you encounter difficulties in resolving an issue, we will make every effort to provide assistance. Feel free to contact us at hello@calination.com.au for further support.

With Calination Protection, you can shop safely, knowing we’ve got your back in the case of something going wrong, subject to the eligibility criteria and exclusions below.

If your item doesn’t arrive, arrives damaged, or is significantly not as described, you’ll get a full refund if you report the issue to us within 30 days of the date of purchase.

Your full purchase price (including shipping, fees and any applicable taxes/duties) is protected automatically if you qualify for Calination Protection.

All purchase methods are included, so you can shop safely with Calination Payments (Apple/Google pay and card payments, or PayPal.

PayPal
If your item is lost or damaged in transit, you’ll first need to claim via PayPal’s Protection Policy, which you can do here. If your claim is denied by PayPal, you can reach out to us to start your claim with Calination. We’ll need evidence that PayPal denied your claim, including any appeals that are available to you. You must have started your PayPal claim within 30 days of purchase to be eligible for Calination Protection.

What’s excluded from Calination Protection?
Items must be purchased on the Calination website, using the BUY button - you won’t be eligible if you pay via a direct money transfer outside of the Calination website, including PayPal or Venmo, or a bank transfer. You also won’t be eligible if you agree to meet your seller in person to transact.

We can’t guarantee a refund if the tracked shipping shows as delivered to your address, so make sure you check with neighbours if you can’t find your item. If you’re having issues with missing parcels, we recommend taking steps to protect from theft.

If your claim is for a damaged or not as described item, you must keep hold of the item throughout the claim process; we can’t guarantee any refunds for items that have been disposed of.

Calination Protection is not insurance
Heads up: Calination Protection is not an insurance policy, a warranty, or a guarantee. Calination has sole discretion to decide whether a transaction is granted protection (including up to what amount) under Calination Protection and we reserve the right to change, suspend, or discontinue the programme at any time, for any reason, and we will not be liable to you for the effect that any changes to the programme may have on you. You have no legal claim under the programme.

In the event Calination does not refund the buyer, this will not affect the buyer's right to make claims against the seller’s shop. Our Terms of Service (including this policy) are in addition to (and do not limit or conflict with) your rights under local consumer law, which remain intact.

Visit the 'Sell' page and complete the registration form.

Once you've created an account, you can access your Seller Dashboard.

Complete your profile, bank account details or PayPal email address for payouts, then you can start selling! We'll provide full support throughout the process.

Calination is a platform where calisthenics enthusiasts can buy and sell pre-loved and new items, including costumes from Designers and local businesses. We currently focus on Cali and Graceful solo collections, but duo/trio, team sets and accessories are on their way.

It's FREE join and FREE to list your costumes!

When a sale is confirmed, the buyer’s payment is securely processed through Calination. Once confirmed, the funds are on their way to you! You can confidently ship your costume knowing payment is secured. Your ‘Order Confirmation’ email will confirm the payment, and we recommend shipping within 48 hours to ensure a smooth transaction.

Don’t forget to return to your Seller Dashboard and enter the tracking number.

Once an order is placed, you'll receive an email containing all the necessary information for fulfilment. This email also indicates that payment has been received. We'll then send the payment directly to your bank account, or PayPal account, typically within one week of the order being placed.

As a Seller, you're responsible for coordinating shipping and delivery. Shipping costs (Standard or Express Post) will apply in addition to the item's cost at checkout. We highly recommend tracking each sale for added security and transparency. Local Pick Up is not available at this time.

You do. Similar to managing Depop or Vinted listings, you'll need to keep your listings updated.

Sell your items quickly by following these helpful tips:

• Use great lighting when taking pictures! Buyers want to clearly see the item.
• Your first image is important to select carefully as this is what buyers will see as they browse the site.
• Carefully review your item while listing and include additional photos showing any damage, excessive wear, or stains.
• Write a thorough description for your listing by including the item's condition, colour, size, material, measurements, and any wear or damage. Don't forget to any accessories that are included.
• Share your listing with followers or friends through Instagram, Tiktok, Facebook, or email.

Finding the right balance between price and speed is essential. To set a fair price, consider:

Condition: The better the condition, the higher the price. Photos should accurately reflect the item's state.
Current Retail Price: Research current prices, including potential sales, to determine a fair market value.

Absolutely! Use the messaging system in your Seller Portal to respond to enquiries, address concerns, and provide additional details about your items.